At Predators Point, we understand that precision matters – both in archery equipment and in customer service. Below you’ll find our comprehensive shipping and returns policy designed for competitive archers and serious bowhunters worldwide.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to serve archers across the globe (excluding some Asian and remote regions):

Standard Shipping (£12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes full tracking

Free Shipping (Orders over £50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

International Shipping Notes

  • Customers are responsible for any customs duties or import taxes
  • Delivery times may vary due to customs processing
  • We cannot ship to certain Asian and remote regions

Returns & Exchanges Policy

We stand behind our precision-crafted archery equipment. If your purchase doesn’t meet your exacting standards, follow our straightforward returns process below.

Eligibility

You may return or exchange most items within 15 days of delivery, provided they are:

  • In original, unused condition
  • In their original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • All Custom Made Arrows (including Easton ACE, Pro Comp, X10 series, X10 Pro Tour, MAC Premium Wooden arrows, and Merlin Alimax)
  • Broadheads (once removed from packaging)
  • Crossbow Strings (due to material sensitivity)

These items are exempt unless received damaged or defective.

Return Process

Follow these steps with the precision of nocking an arrow:

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Use this template for swift processing:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Predators Point Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

Product Name:
Reason for Return:
Preferred Resolution: (Refund/Exchange for [Product Name])

I confirm the item(s) are in original, unused condition with all packaging intact.

Shipping Address:
[Your Full Name]
[Street Address]
[City, Postal Code]
[Country]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Name]
[Your Contact Email]
[Your Contact Phone Number (optional)]

Step 2: Receive Return Authorization

Within 48 hours, we’ll email you:

  • Return Merchandise Authorization (RMA) number
  • Prepaid return shipping label (if return is due to our error)
  • Instructions for properly packaging archery equipment

Step 3: Ship Your Return

For customer-initiated returns:

  • UK Customers: Use the provided Royal Mail return label
  • International Customers: We recommend using DHL or FedEx with tracking

Note: Original shipping costs are non-refundable unless the return results from our error.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days after inspection
  • Method: Funds returned to your original payment method:
    • Credit/Debit Cards: 3-10 business days depending on your bank
    • PayPal: Typically within 24 hours
  • Exchange Processing: New items ship within 2 business days of return approval

Damaged or Defective Items

If you receive damaged or defective equipment:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange expedited replacement at no cost to you

Important Notes

  • Returns must be postmarked within 15 days of delivery
  • We’re not responsible for return shipping damage – please pack carefully
  • Custom arrow orders may only be returned if unopened and unused
  • For crossbow parts, please ensure all components are included

For any questions about our shipping or returns policy, contact our customer service team – we’re archers helping archers.

Predators Point Team
91 Lisle Ln, Ely, GB CH1Y 7BZ
[email protected]